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This guidebook shows academic libraries how to use innovative new performance metrics to achieve greater accountability and higher levels of service.
· Offers a complementary, continually updated website that lets readers work hands-on with different metrics
· Includes a wide-ranging bibliography that goes beyond library and information science
· Provides appendices that summarize the text and illustrate the numerous metrics that are relevant to libraries
· Includes a comprehensive index that draws together diverse literature and terminology
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About the Author:
Instruction support. Service provider. Information resource. The academic library plays multiple roles in the life of its parent institution. And how effectively it fulfills those roles can only be assessed by going beyond the basic measures of money spent and number of people served.
Robert E. Dugan is director of Sawyer Library at Suffolk University, Boston, MA.
Peter Hernon is professor at the Graduate School of Library and Information Science at Simmons College, Boston, MA.
Danuta A. Nitecki is dean of libraries and professor at College of Information Science & Technology at Drexel University, Philadelphia, PA.
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- PublisherLibraries Unlimited
- Publication date2009
- ISBN 10 1591586658
- ISBN 13 9781591586654
- BindingPaperback
- Edition number1
- Number of pages364
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